Genex Cargo Tracking

Customers can track their shipments, orders, cargo, or balikbayan boxes using a tracking number, order number, or reference number. Genex cargo tracking allows Overseas Filipino Workers and their families to follow shipments as they move from Hong Kong to the Philippines. This visibility gives customers confidence about when their cargo will reach loved ones.

About Genex Cargo

The company was incorporated when four founders started the business from scratch, targeting Overseas Filipino Workers as their primary customer base. Operations began with a 2,000 square foot warehouse in Kwun Tong, Hong Kong. From these modest beginnings, the organization grew steadily, eventually expanding into several branches.

Their delivery fleet in Manila has expanded significantly over the years to keep pace with a growing stream of customers around the world. The business attributes much of its growth to a guiding philosophy that success isn’t only about generating revenue. Instead, their approach centers on a mission built around total customer satisfaction.

Many of the company’s customers are OFWs sending hard-earned possessions to family members in the Philippines. This customer base shapes a core principle at the organization: treating every customer with respect, regardless of social or economic status. This value has helped build long-term relationships and repeat business through word of mouth.

The business was established by a group of Hong Kong-based entrepreneurs with extensive professional experience in freight forwarding. Their team’s expertise spans clearing, forwarding, and transportation systems, supporting door-to-door delivery for shipments of varying sizes. The organization maintains a wholly owned Philippine delivery team, which helps simplify logistics management for customers while reducing the risk of loss or damage.

Throughout its history, the company has faced various challenges, including political instability, pandemic disruptions, financial pressures, and shifts in the OFW population. Despite these obstacles, the business has continued operating, which it credits with strengthening its professionalism within the industry over time.

Contact Details

• Address (Hong Kong): 1 Hok Cheung St., Hong Kong
• Address (Kowloon): Unit 9E, Wong King Indl Bldg, 2 Tai Yau St, San Po Kong, Kowloon, HK
• Phone: +852 2343 4307
• Box Order Hotline: +8617157891181
• Email: [email protected]