Converse Tracking

How to Track a Converse Order Without an Order Number

If you’ve lost your Converse order number, don’t worry. You have several options to find your tracking information.

Create or Log Into Your Converse Account
If you purchased while logged into your account, your order history will have all the details.

• Go to the Converse website.
• Click “Sign In” and access your account.
• Navigate to “Order History” or “My Orders.”
• You will see a list of all your orders with their status and tracking links.

Contact Converse Customer Service Directly
This is the most reliable method if you can’t find the emails or an account wasn’t used. Be ready to verify your identity with:

• The email address used for the purchase.
• Your full name and shipping address.
• The last four digits of the credit card used.

Use a Shop App or Carrier Informed Delivery

• Shop App: If you use the Shop app, it may automatically detect your order and provide updates.
• Carrier Informed Delivery: Services like USPS Informed Delivery, UPS My Choice, or FedEx Delivery Manager can show packages scheduled for delivery to your address. This can help you find the tracking number even without the order number from Converse.

Converse Customer Service Contact Information

• Phone: 888-792-3307 (customer service, USA)
• Email: [email protected] (for order questions)
• Company address: 1 Lovejoy Wharf, Boston, MA 02114-2114, United States

How to Find Your Converse Order Number

Your Converse order number is a unique identifier for your purchase. You can find it in two places:

1. Order Confirmation Email: The email sent immediately after you placed your order contains the order number prominently at the top.
2. Your Converse Account: If you were logged in, your order number is listed in your account’s “Order History” section.

How to Cancel a Converse Order

Canceling an order is time-sensitive. You must act quickly.

1. Check Your Order Status: Log into your account on the Converse website.
2. Find Your Order: Locate the order you wish to cancel in your “Order History.”
3. Look for a Cancel Option: If the order is still being processed and has not yet shipped, a “Cancel Order” button may be visible. Click it to initiate the cancellation.
4. Contact Support Immediately: If the button is not available or the status is “Processing,” you must call customer service at 1-800-428-2667 or use Live Chat right away. Once the order ships, you can no longer cancel it and must initiate a return after you receive it.

For the most accurate and real-time status of your order, always use the official Converse Order Status page.